The fine print, in plain English

Diagnosis is free. After we diagnose your device we send a written quote. No repair work starts until you approve it — online, by email, or by phone (we'll confirm phone approvals in writing).

Quotes are valid for 14 days. If we find something unexpected during the repair that changes the price, we stop and ask before going further.

Payment is due when the repair is complete, before your device is returned. We send a secure Square invoice (card, Apple Pay, Google Pay, Cash App Pay or bank transfer).

Return shipping is $15 flat for laptops, tablets and small devices; desktops and towers are quoted at the actual shipping cost. If we sent you a prepaid label, its cost is added to your invoice. Local meet-ups are free; pickup and return is $25 within 10 miles of the U District.

If you decline the quote, there's no charge for the diagnosis — you only pay return shipping (and the prepaid label, if we sent one).

Hardware repairs (parts we install and our labor) carry a 90-day warranty; software work (virus removal, tune-ups, OS installs) carries 30 days. If the same fault comes back in that time, we fix it free.

The warranty starts the day your device is returned and covers the same fault we fixed. It does not cover new physical or liquid damage, new viruses or malware, problems caused by software you install afterwards, or repairs made by anyone else. Parts may carry a separate supplier warranty, which we'll note on your quote.

Please back up anything important before sending or handing over your device. We take great care and only access what's needed for the repair, but repairs (especially drive, OS and board work) can lead to data loss.

We are not responsible for loss of data, software or settings. Data recovery is a separate service with its own quote.

We're responsible for repairing your device with care. Our total liability for any claim is limited to the amount you paid us for that repair.

We're not responsible for faults that already existed or that we discover during diagnosis, for devices that were already failing, or for indirect losses (such as lost work, income or time).

Pack your device securely in a padded box. You're responsible for it until it reaches us; we're responsible for it while it's with us and until we hand it to the carrier for return.

Damage or loss in transit is a claim with the carrier — we recommend tracked, insured shipping, and we'll help you with any claim. Remove cases, SIM/SD cards and accessories you don't need us to repair.

If an invoice stays unpaid, or a device isn't collected (or return shipping isn't paid after a declined quote), we'll send written reminders by email at 30 days and 60 days.

If there's still no payment or response 90 days after the repair was completed (or the quote was declined), the device will be considered abandoned. After a final written notice, we may recycle it or sell it to recover the amount owed. All data is securely wiped first.

Life happens — if you need more time, just tell us and we'll work something out.

We may decline any repair. There is no walk-in shop; devices are handled by mail or by appointment only.

These terms may be updated; the version you agreed to when booking applies to your repair.